Watchdog praise for complaints system
A GOVERNMENT watchdog has praised Cambridgeshire County Council in its dealing with complaints. A report from the Local Government Ombudsman says the county council has a clear complaints procedure and a commendably low rate of re-submission of complain
A GOVERNMENT watchdog has praised Cambridgeshire County Council in its dealing with complaints.
A report from the Local Government Ombudsman says the county council has a clear complaints procedure and a "commendably" low rate of re-submission of complaints.
This shows the county council takes seriously complaints passed on from the ombudsman, says the report.
During a 12-month period the ombudsman received 20 complaints from residents - eight fewer than the previous 12 months.
You may also want to watch:
The ombudsman pointed out, too, that the average response to complaints was 12 days, well within the watchdog's requested response time of 28 days.
This was described in the report as "excellent".
- 1 CCTV appeal after vehicles interfered with in Royston
- 2 Royston man to stand trial for permitting production of cannabis
- 3 Malaysian-style Fens home leaves Grand Designs viewers in awe
- 4 Busy week for Royston firefighting crews as they keep people safe
- 5 What's next for Thakeham development after Local Plan sites revealed?
- 6 University of Hertfordshire paedophile caught with more than 500 child abuse images
- 7 Street singers lift people's spirits with town centre flash mob
- 8 Heath threatened with 'eyesore' borehole kiosks
- 9 King James Academy to continue as school sport hub for north east Hertfordshire
- 10 Strictly Come Dancing champion to Dial M for Murder in Cambridge
The ombudsman decided that six of the complaints were premature, six were outside the ombudsman's jurisdiction, one was settled at local level, and seven were not pursued because there was no evident of maladministration.
County council chief executive Ian Stewart said he was "delighted" by the ombudsman's verdict of the complaints procedure.