How to save money on your phone and broadband

Man and woman with laptop

Man and woman with laptop - Credit: Citizen Advice North Herts

One thing that’s important to most people when it comes to broadband, other than the price, is the speed of their internet. 

You can check your broadband speed using Ofcom’s speed checker. This will help you compare speeds advertised by other suppliers with what you’re getting now. You may not necessarily need the fastest internet speed so choose what’s right for you.

Paying your bills by direct debit is usually the cheapest way and helps avid missing payments. You can also make savings by opting for paperless billing or even paying upfront for a year. If your broadband deal requires you to have a landline, see if you can save money by being on the most basic phone deal

Many broadband and phone providers have social tariffs, which offer reduced costs compared to standard rates. You'll usually need to be receiving specific benefits, like Universal Credit or Pension Credit. Some also offer cheaper rates to older customers, customers who are disabled or have a health condition. The criteria are different across providers so be sure to check if you qualify.

Switching providers could save you money, although you may be subject to an exit fee if you leave your current contract early. If you’re coming to the end of your contract, or you’re out of contract, compare tariffs from different providers using an Ofcom-approved comparison site.

Consider whether you benefit from getting a bundle which combines broadband, phone and/or TV. Bundles are sometimes cheaper and simpler but check you’re not paying for services you don’t really need.  Make sure you understand the details of the quote, how long you’re signing up for and how much it will cost after any introductory offer ends.

Don’t forget to factor in any installation costs, line rental or connection charges. Once you’ve found the right deal, sign up and contact the new provider, it’s your old provider’s responsibility to set up the switch. Pay your final bill with the old provider, or get a refund if you’re in credit.

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Remember, if you are happy with your current provider, it’s always worth calling them to see if they can offer you a better price. They may be able to offer you a discount to keep your custom.

You can contact Citizens Advice North Herts via northhertscab.org.uk or call the Hertfordshire Adviceline 0800 144 8848