Team at East and North Herts NHS Trust win national award for patient posters idea
PUBLISHED: 07:12 21 March 2016
A team from the East and North Herts NHS Trust has won a national award for their work keeping patients informed at hospitals, including at the Lister in Stevenage.
Their new system of patient information posters, which are located just inside the entrance to each ward, was judged the best of three finalists in the ‘access to information’ category at the annual Patient Experience Network awards.
The posters include comments from patients and carers about what they like, suggestions for improvements and the actions taken by the ward.
Project manager Jenny Pennell said: “The visual impact of the new suite of posters has been amazing and our ward staff tell us that they have a renewed sense of pride in sharing information about their performance and the improvements they have been able to make.
“Regular walk-rounds ensure that the poster information is kept up-to-date and that a record of learning from patients’ experience is kept. Examples of this feedback from the public is included in update reports that we place regularly on the Trust’s website for everyone to see.
“Ward staff quickly welcomed the initiative and it is now very much part and parcel of how our teams share information routinely and openly with their patients and visitors. It also enables them to show how they listen and respond to suggestions that people make for improvements.
“A good example of how the project has supported changes to benefit people using our hospitals is in maternity, where women wanted their partners to be able to stay overnight with them. Recliner chairs were purchased so that can happen on the Lister’s antenatal and postnatal wards – which has made a real difference.”
The NHS trust’s deputy director of nursing leading on patient experience, Carolyn Fowler, said: “Over the last few years, we’ve placed great emphasis on engaging with our staff, patients and their visitors to improve the experience that people have when admitted to our wards.
“It is often a worrying time for them and sharing information and listening to feedback – as well as acting on it – is very important.
“Until the development of the new suite of posters on every ward, it was often difficult to share information and feedback simply and consistently. That has changed now through what is a very simple, but highly effective initiative.”