Police in probe over claimed abusive incident’ at surgery
POLICE are investigating an incident in which a patient is claimed to have been abusive to staff at a Royston dental surgery. It has been claimed that the man was abusive to staff because he was unable to get through to the surgery for an appointment. A
POLICE are investigating an incident in which a patient is claimed to have been abusive to staff at a Royston dental surgery.
It has been claimed that the man was abusive to staff because he was unable to get through to the surgery for an appointment.
A surgery spokeswoman said: "He rang the surgery, but kept getting the answer phone. In the end he threatened to create a scene at the surgery.
"He said he had a right to see an NHS dentist," she said.
The man later arrived at the surgery and was said to have been abusive.
"We try to accommodate people, but there's no guarantee because a patient is only registered during their course of treatment," she said.
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As a result of the incident a pregnant woman at the surgery was said to have suffered distress.
She added: "No-one has a right to demand an appointment if the surgery is full to capacity."
Police said: "We did attend the scene and the man in question said he was going to go to a police station and complain, but never did. We are are still investigating the matter.