Police in probe over claimed abusive incident’ at surgery
POLICE are investigating an incident in which a patient is claimed to have been abusive to staff at a Royston dental surgery. It has been claimed that the man was abusive to staff because he was unable to get through to the surgery for an appointment. A
POLICE are investigating an incident in which a patient is claimed to have been abusive to staff at a Royston dental surgery.
It has been claimed that the man was abusive to staff because he was unable to get through to the surgery for an appointment.
A surgery spokeswoman said: "He rang the surgery, but kept getting the answer phone. In the end he threatened to create a scene at the surgery.
"He said he had a right to see an NHS dentist," she said.
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The man later arrived at the surgery and was said to have been abusive.
"We try to accommodate people, but there's no guarantee because a patient is only registered during their course of treatment," she said.
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As a result of the incident a pregnant woman at the surgery was said to have suffered distress.
She added: "No-one has a right to demand an appointment if the surgery is full to capacity."
Police said: "We did attend the scene and the man in question said he was going to go to a police station and complain, but never did. We are are still investigating the matter.