Surge of calls to police control room from people asking “can I feed my horse” and “can I go fishing”
PUBLISHED: 17:19 26 March 2020 | UPDATED: 17:31 26 March 2020
Cambridgeshire police is urging people to visit national Coronavirus website pages following a significant increase in queries to its control room.
It comes after the introduction of stricter restrictions on people’s movements nationally.
Calls to the control room have included people asking “Can I leave the house to feed my horse?”; “Can I go fishing?” and “Can my daughter visit for dinner?”, These calls have come to emergency call handlers, who are working on high-demand and low staffing levels, in the past few days.
The force has said information and advice on current government guidelines, along with advice on restrictions and social distancing, is available at: gov.uk/coronavirus
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The 999 emergency and 101 non-emergency lines should only be used for policing matters.
Chief Constable Nick Dean said: “We are seeing a surge of calls to both our 999-emergency line and our 101 non-emergency line, with people trying to seek clarification on various issues related to the coronavirus movement restrictions.
“Whilst we appreciate people are calling us in good faith, our 999-emergency line and our 101 non-emergency line are for policing matters only.
“We are currently running on a reduced establishment, especially within our control centre, and I urge the public more than ever before to please only call us for policing related matters.”
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