BT shutting off decades-old service forever next year

BT is turning off its analogue landline service. <i>(Image: Getty)</i>
BT is turning off its analogue landline service. (Image: Getty)
This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The Herald.

Households are being warned of an upcoming date that will see a BT service being switched off forever.

BT and Openreach are set to be ending the Public Switched Telephone Network by the start of next year.

The service has been available for decades but is coming to an end in a few weeks' time.

BT set to end its landline service after decades

The analogue technology that has been used to support the phone and broadband services over the years is being shut off.

This is because it no longer meets "connectivity standards".

The new digital landlines are set to deliver "a more reliable and resilient service" for customers.

The switch over is currently taking place and is set to be finished by January 31, 2027, with customers being told to change their service.

Customers can either move to a digital landline or to another phone service that will allow them to keep using their landline in the same way.

You should be able to keep using your landlines and phone numbers after the switch off, but they will need to be plugged into a broadband router.

BT's new home phone service is called Digital Voice and switching over is described as being "simple".

Over 99% of home phones are compatible with the new service.

Customers are set to be contacted about the changes at least four weeks before the digital switch to make sure they are ready.

Customers that might need some extra support when changing their landline service can book a free in-home engineer visit.

The BT website says: "Customers are advised to wait until they are contacted by their provider, but to take prompt action when they are.

"Failing to respond to messages from your provider may result in disruption to your phone or broadband services as the switchover deadline approaches."


Recommended reading

UK's top 10 most stolen EVs in 2026 revealed with more than 1,000 vehicles taken

M&S shoppers to notice major change in stores under new plans

Which? warning over common mistake that is making homes colder and bills higher


Digital Voice will not cost customers anything and they will continue to pay the same as their current home phone plan states unless they have decided to upgrade to Digital Voice while recontracting a home broadband plan.

The new service will use screening to help block scam calls and has a caller display to let you know who is calling before you answer the phone.

Will you be switching over your landline to Digital Voice? Let us know in the comments.

Get involved
with the news

Send your news & photos