All we get is Vivaldi instead of answers

PUBLISHED: 11:19 16 November 2006 | UPDATED: 14:54 12 May 2010

DO other readers dislike the Royston Post Office as much as I do? Today, I weighed all my European Christmas presents for posting on the electronic scales in my office, which must be accurate. I then lugged all the parcels to the Post Office in the High

DO other readers dislike the Royston Post Office as much as I do?

Today, I weighed all my European Christmas presents for posting on the electronic scales in my office, which must be accurate.

I then lugged all the parcels to the Post Office in the High Street where the scales look as old as me (over 60).

In every case, the parcels weighed more. This ended up costing me £10 more in postage. The assistant gave me a telephone number for the Royal Mail.

Well, you can imagine what happened next. I rang the number and I hung on while going around and around voice messages, interspersed with Vivaldi, for a good 40 minutes until eventually I spoke to an operator.

She told me curtly that this was a Post Office problem and gave me another number. More Vivaldi, more messages, and eventually another operator, who told me this was a Royal Mail problem.

It must be a ploy to get rid of annoying upset customers.

I have to put in a word for the Royston Sorting Office, though, who are always helpful and also my home post office in Barley.

But why should pensioners (and others) be ripped off (intentionally or unintentionally) by their local Post Office?

Also, why do they only have two windows open at lunchtime, on pension day mornings?

What do other readers think?

Mrs PJL FINDLAY

Upton House,

Royston

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