NatWest decision to close Royston branch slammed on social media

PUBLISHED: 11:56 07 December 2017

NatWest in Royston will close next summer. Picture: Danny Loo

NatWest in Royston will close next summer. Picture: Danny Loo

Danny Loo Photography 2017

NatWest’s decision to close the town’s branch has largely been slammed by the Royston community on social media.

In total, 197 NatWest branches are to close up and down the country, with the bank in High Street included in the cuts.

After the closure on June 11, the nearest branch will be 13 miles away in Letchworth.

The decision was met with a social media backlash when it was announced on Thursday last week, with Crow readers taking to our Facebook page to voice their dismay.

One reader posted: “This surely is a joke! I’ve been a NatWest customer for 15 years and the staff have always been so helpful and lovely. I will leave if they go.”

Another said: “I think all the staff are great and it is a good bank on the whole, but I will be moving our three accounts and the children’s if they close.”

Another commented: “If this is true they will lose so many customers, I will not be going over to Letchworth or Stevenage to use the bank. Bloody ridiculous.”

And another reflected on services in Royston as a whole, saying: “Town ever-growing and services and leisure facilities continually dwindling.”

A NatWest spokeswoman said: “Since 2012 we have seen the way in which people use NatWest’s Royston branch change dramatically, with now 88 per cent of customers already banking in other ways locally.

“Transactions in NatWest Royston have reduced by 39 per cent since 2012 with now only 66 customers visiting the branch on a weekly basis – 67 per cent of customers are now choosing to bank digitally with us on a regular basis instead.

“We are communicating with our customers affected by the closure and proactively contacting vulnerable customers and regular branch users.

“We have extended the time between announcing our decision and the branch closure to six months, so that we can ensure our customers have enough time to consider the right banking options for them and to give us time to support them one-to-one during the transition.”

She added that new services will also be available to help out those less-equipped when it comes to access services without a branch to access.

“Our new ‘community banker’ provides customers with personal assistance and support to access our non-cash services, as well as help with achieving their financial plans and goals,” she said.

“Our community bankers will get to know the local community, engage with local groups and provide training and education on issues such as fraud and scams protection in the local area.”

The bank has also said that they have created a new specialist taskforce of ‘NatWest techXperts’ for those who arent familiar with mobile banking. These will be dedicated to supporting customers with training and support with digital skills until the branch closes.

Related articles

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Royston Crow visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Royston Crow staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Royston Crow account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

08:27

The family of Marissa Fisk have lead heartfelt tributes to the Royston teacher, following her death at the age of 58.

Yesterday, 18:27

Christmas shoppers and revellers in Hertfordshire are set to see armed officers on the streets during the festive period as the police promote their Action Counters Terrorism campaign.

Yesterday, 17:48

Teams in green faced one of the busiest days of the year yesterday when snow covered half of the eastern region.

Yesterday, 17:11

Herts Police is advising motorists of the dangers of freezing ice and snow across the county this evening.

”North

Most read stories

HOT JOBS

Show Job Lists

Digital Edition

Image
Read the Royston Crow e-edition E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter