EE phone users’ signal problems continue in and around Royston as network operator works to resolve tree issues

PUBLISHED: 15:56 04 August 2017 | UPDATED: 16:00 04 August 2017

Mobile phone users in Royston have been having problems with signal. Picture: Dave Thompson/PA Wire

Mobile phone users in Royston have been having problems with signal. Picture: Dave Thompson/PA Wire

Archant

Problems with mobile network signal has blighted customers’ phone use in Royston and surrounding villages for “months” – and operator EE has said the issue is with overgrown trees.

EE say the problem is that the trees are block the line of sight of telephone masts in the area – which affects commuication and is resulting in a loss of signal.

The Crow understands the main problem is with the telephone mast in Newmarket Road, and EE have said they are waiting for permission to lower the treeline.

One phone user told the Crow: “They say it’s been a problem for weeks, and that it’s just Royston, but it’s been about four months – at first you think it’s just the phone so you get on with it, but there is a problem and it’s not getting better.”

An EE spokeswoman said: “We are aware of an ongoing signal issue affecting customers in the Royston area, which is being caused by overgrown trees that are blocking the signal between sites.

“We’re working with the landowners to gain access and trim those trees to restore full service as quickly as possible. We’re sorry for the inconvenience caused while we work to fix the problem.”

EE’s next update to customers is expected on Thursday, August 10. The problems are also understood to be affecting some Three customers in the area.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Royston Crow visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Royston Crow staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Royston Crow account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

11:52

A trio of Meldreth pupils has met the Greater Cambridge Partnership Board, to promote the Melbourn to Royston cycle/walking link.

14:52

For young families looking to leave London, Great Chesterford is an easy commute to the capital, Cambridge and a selection of good schools, providing the best of both country and city living.

Yesterday, 17:57

Pupils at Therfield First School have taken part in their Gift of Giving project – which is now an annual tradition.

Yesterday, 16:25

Police have released CCTV images of a woman they would like to speak to as part of enquiries following an incident of shoplifting in Royston yesterday afternoon.

Most read stories

Show Job Lists

Digital Edition

Image
Read the Royston Crow e-edition E-edition

Newsletter Sign Up

Royston Crow weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy